1st April 2023 – 30th September 2023
Every six months, we have to submit the following data to the Financial Conduct Authority. It includes a rundown of how many complaints we received and how quickly we resolved them. It also sets us against our competitors for comparison.
Firm name: Chetwood Financial
Brands/trading names covered: SmartSave, LiveLend, BetterBorrow & Wave
| Product/service grouping | Provision (at reporting period end date) | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed >3 days and within 8 weeks | Percentage upheld | Main cause of complaints |
|---|---|---|---|---|---|---|---|---|
| Banking and credit cards | 2.50 per 1000 accounts | N/A | 227 | 225 | 0.44% | 99.56% | 31.11% | Information, sums/charge or product performance |
| Credit related | N/A | N/A | 281 | 273 | N/A | N/A | 20.51% | N/A |
| Product/service grouping | Banking and credit cards |
|---|---|
| Provision (at reporting period end date) | 2.50 per 1000 accounts |
| Intermediation (within the reporting period) | N/A |
| Number of complaints opened | 227 |
| Number of complaints closed | 225 |
| Percentage closed within 3 days | 0.44% |
| Percentage closed >3 days and within 8 weeks | 99.56% |
| Percentage upheld | 31.11% |
| Main cause of complaints | Information, sums/charge or product performance |
| Product/service grouping | Credit related |
|---|---|
| Provision (at reporting period end date) | N/A |
| Intermediation (within the reporting period) | N/A |
| Number of complaints opened | 281 |
| Number of complaints closed | 273 |
| Percentage closed within 3 days | N/A |
| Percentage closed >3 days and within 8 weeks | N/A |
| Percentage upheld | 20.51% |
| Main cause of complaints | N/A |
