Understanding how and why we use cookies

Chetwood Financial Limited ('Chetwood'), and any trading names of, are committed to protecting you and any data (anonymous or otherwise) that we collect about you online. This section tells you how we use cookies, why, and how this allows us to improve our service. It also tells you how you can manage what cookies are stored on your device.

We reserve the right to make changes to our cookie policy. Any changes will appear here and become effective immediately. Your continued use of our websites is taken as agreement to such changes.

When you visit this site, we ask for your consent to use cookies.

What are cookies?

Cookies are small text files that are sent to and stored on your computer, smartphone or other device for accessing the internet, whenever you visit a website. Cookies are useful, because they allow a website to recognise a user's device.

At Chetwood, we use cookies to give you the best possible experience on our website. Cookies allow you to do many things such as remembering your log in details, should you choose to, and to help you manage your loan online. They also allow us to determine preferences, let users navigate between pages efficiently, and carry out other essential security checks.

Some of the functions that cookies perform can also be achieved using similar technologies. This policy refers to ‘cookies’ throughout, however it also covers these alternate mechanisms.

More information about cookies can be found on allaboutcookies.org.

How cookies make our website safer and easier to use

We use cookies to safeguard your privacy when you're browsing our website. We also use them to let you apply for our products and use secure online application forms. If you leave a secure session window open when logged in to our site, we use cookies to enhance your security by prompting you to end (or automatically ending) your secure session.

Cookies can also allow us to tailor the content of our website to suit your interests. For example, instead of displaying promotional messages about products you already have, they let us show you other services you may be interested in.

Finally, we use ‘analytics’ cookies to help us make our website better for those who visit it regularly. They help us work out what users like and don't like and how we can improve things for you.

When we include links to other websites, please bear in mind they will have their own privacy and cookie policies that will govern the use of any information you submit. We recommend you read their policies as Chetwood isn't responsible or liable for their privacy practices.

Cookies we use

We’ll never sell your details onto any third parties and we’ll only share your information with your consent.

Below is a full list of the cookies used by Chetwood, and any trading names of, along with a description of what they're used for.

Strictly necessary cookies

These cookies ensure that our website and services function properly.

Live Agent Live Agent is our live chat service. Live Agent uses cookies so that our expert customer service team can better assist you.
CSRF token This token is a huge, impossible-to-guess random number that protects you while you browse our site.
Accept cookies We set this cookie in your browser when you tell us that you agree to our use of cookies.
Language We set this cookie so that we know what language we should serve pages to you in.

Performance cookies

These cookies help us work out what users like and don’t like, and how we can improve things for you.

Google Analytics Suite We use Google Analytics to track how our customers interact with our site. This helps us make decisions that improve customer experience and engagement. We don’t collect personally identifiable information.
Hotjar This is an analytics tool we use to understand how our website is used so we can continue to make it even better. The cookies carry no personal information.
VWO This is an analytics tool we use to understand how our website is used so we can continue to make it even better. The cookies carry no personal information.
Google Adwords We use Google Adwords to show adverts across Google’s network. These cookies help us improve our adverts. They don’t contain information that can identify you personally. Please refer to the Google Advertising Privacy Notice for more information.
LinkedIn Conversion Tracking and Insight Tag We use the LinkedIn Insight Tag to enable campaign monitoring and reporting and to help us unlock insights about our website visitors and to help us target our advertising. All data is encrypted. You can opt out of cookies from LinkedIn on your LinkedIn settings page and we recommend you read their Cookie Policy for more information.

What if I don't want to accept cookies?

You can block or restrict cookies set by any website, through the browser settings on each browser you use, on each device you use, to access the Internet.

Please be aware that some of our services, for example, logging into your account, will not function if your browser does not accept cookies. You can instead allow cookies from specific websites, by making them 'trusted websites' in your Internet browser.

For information on how to do this on a wider variety of browsers go to allaboutcookies.org.

More about your privacy

To find out more about how Chetwood protects your privacy when using our website, see our Privacy Policy or website Terms of Use.